【 About Delivery 】
Dear, the store default to send Yto express, you can also send SF postage, if necessary, you can contact customer service instructions, normal working days before 17 o 'clock on the day of delivery, after 17 o 'clock orders shipped the next day, the product has special requirements, please explain in the message to the seller.
【 About out of stock 】
Regarding the order of products out of stock, we will try our best to leave a message or phone to notify customers of the situation and arrival time, and negotiate with customers to solve the problem of stock shortage. Due to the problem of working time, for some customers who have no time to notify the shortage, the quantity of orders received does not match the quantity of products placed online, please contact customer service as soon as possible to solve it.
【 About after-sales 】
Please be sure to open the package in front of the Courier to check whether the goods are damaged and check whether the quantity is correct. If you find that the damage is rare, please refuse the visa. Once the goods have been accepted, if there is any problem with product quality, please contact us within 24 hours of receiving the goods. Although each shipment has been inspected by the quality control department (distribution, packaging inspection, quality control QC), due to the large shipment, there may be a few individual styles have their own quality problems, such as receiving goods with quality problems can directly contact online customer service, negotiate to solve the problem.
【 About Returns 】
The return and exchange of goods will be returned for 7 days without reason, and the products have not been used within 7 days from the date of receipt, please return the original packaging and do not affect the secondary sales (non-quality problem buyers bear the freight); 15 days replacement of quality problems - Since the day of receipt, the goods have not been used, and the original packaging can be returned for other products of the same price (the seller of quality problems bears the freight).
【 About color difference 】
All the products in this shop are shot in kind, because the display is different or the lighting problem may have color differences, have a detailed description, not clear, please consult customer service before purchase.
【 About evaluation 】
We carefully operate their own shop, and pay attention to your evaluation, if you receive the goods after any dissatisfaction, you can contact our customer service to solve, do not give a silent comment oh. Because a mediocre review is not a solution for either of us. Can not let you from unsatisfied to satisfied oh! Thank you for your great support.
【 Product material 】
Our main products are subject to 925 standard sterling silver and support re-inspection. Some products are other materials, will indicate the specifications and materials in the first column of the details page, the price on the store is the wholesale price, there is inventory risk, if you need to have batch stock customers, please contact customer service to confirm whether enough inventory, large goods will not be returned.
【 Custom processing 】
Our factory can accept all kinds of style jewelry processing and ordering, welcome to the version to sample ordering.
